Shipping
We currently ship to Hong Kong, the United Kingdom, and Germany and are working to add more countries to this list soon!
Shipping in Hong Kong is free, and we charge a flat rate HKD $50 fee for shipments to the United Kingdom and Germany.
Your products will ship within 2-5 business days of your order. Then, due to COVID-19 delays, it may take up to 3 weeks for your product to reach your doorstep. (And hey, thanks for understanding and supporting a small business during these trying times!).
Returns & exchanges
Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.